Terms & Conditions

1. About Us

This website is operated by Vertu London Ltd, an authorised Vertu franchise partner operating within the United Kingdom.

Throughout the website, the terms “we”, “us”, and “our” refer to Vertu London Ltd.

Vertu is a trademark of Vertu Corporation Limited and is used under licence.

Company details:

Company Name: Vertu London UK Ltd
Registered Address: 111-113 Guildford Street, Chertsey, England, KT16 9AS
Company Number: 16118543
Contact Email: info@vertulondon.co.uk

By using this website and placing an order, you agree to be bound by these Terms & Conditions.

2. Use of the Website

You agree not to use this website:

  • for unlawful purposes
  • to violate applicable laws or regulations
  • to transmit malicious code or interfere with the website's functionality
  • to infringe intellectual property rights

We reserve the right to suspend or terminate access to our website if these terms are breached.

3. Product Information

We make every effort to ensure that product descriptions, images and prices are accurate.

However:

  • colours may vary depending on device display
  • product availability may change without notice
  • minor specification changes may occur

We reserve the right to limit or refuse orders at our discretion.

4. Pricing and Payment

All prices displayed on the website are shown in GBP (£) unless otherwise stated.

Prices may change without prior notice.

Payment must be received in full before orders are dispatched.

We reserve the right to cancel orders where:

  • payment cannot be verified
  • fraudulent activity is suspected
  • pricing errors occur

If an order is cancelled, a full refund will be issued.

5. Order Acceptance

Once you place an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of the order.
Acceptance occurs when the product is dispatched to you.

We reserve the right to cancel orders for legitimate reasons including:

  • product unavailability
  • suspected fraudulent activity
  • pricing errors

6. Shipping and Delivery

Shipping times provided are estimates only.

We are not responsible for delays caused by:

  • courier services
  • customs processing
  • circumstances outside our control

Customers are responsible for any applicable import duties or taxes for international deliveries.

7. Returns and Cancellation Rights

Under the Consumer Contracts Regulations 2013, consumers have the right to cancel an online purchase within 14 days without giving a reason.

The cancellation period expires 14 days after the day you receive the goods.

To exercise your right to cancel, you must notify us at:

Email: info@vertulondon.co.uk

You must return the goods within 14 days of notifying us.

Refunds will be issued within 14 days of receiving the returned goods or proof of return, using the original payment method.

Returned items must:

  • be unused and in original condition
  • include all original packaging, accessories, documentation and protective materials
  • not be activated, registered or linked to any personal account
  • not have been connected to a mobile network or SIM card

We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with the Consumer Contracts Regulations 2013.

Devices that have been activated, registered with a Vertu account, connected to a network, or otherwise used beyond reasonable inspection may not be eligible for return unless faulty.

The cancellation right does not apply to:

  • personalised or customised items
  • goods damaged after delivery due to misuse
  • sealed goods that are unsuitable for return for hygiene reasons once opened

Customers will only be charged once for shipping costs, including returns, and no restocking fee will apply.

Anti-Reseller Policy

Our products are sold for personal use only.

We reserve the right to refuse or cancel orders where we believe products are being purchased for commercial resale, distribution, or export without authorisation.

Orders suspected to be placed by dealers, resellers, or distributors may be cancelled at our discretion.

Fraud and Payment Verification

Due to the high value of our products, we may perform additional verification checks before accepting or dispatching orders.

This may include:

  • identity verification
  • payment authorisation checks
  • address verification

If we are unable to verify an order, we reserve the right to delay, cancel, or refuse the order and issue a refund.

Device Security and Activation

Vertu devices may include activation and security features linked to the device serial number or account registration.

Once a device has been activated, registered, or linked to a user account, it may no longer be eligible for return unless the device is faulty.

8. Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.

Products must be:

  • of satisfactory quality
  • fit for purpose
  • as described

If goods are faulty, you may be entitled to repair, replacement or refund under UK consumer law.

9. Intellectual Property

All content on this website including text, images, logos and designs is protected by intellectual property laws.

You may not reproduce, distribute or exploit any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential losses including:

  • loss of profit
  • loss of revenue
  • loss of data

However, nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot be excluded under UK law.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content or policies of these external sites.

12. Privacy

Your personal data is processed in accordance with our Privacy Policy and applicable UK data protection laws including the UK GDPR and Data Protection Act 2018.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this website.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.