Product Authenticity & Warranty

Authentic Vertu Products

All products sold through this website are genuine Vertu devices supplied through authorised distribution channels.

Vertu London Ltd operates as an authorised Vertu franchise partner within the United Kingdom.

Every Vertu device is manufactured to the highest standards and includes a unique serial number and authentication features that confirm its originality.

We do not sell refurbished, imitation, or counterfeit Vertu products.

Manufacturer Warranty

Vertu devices are covered by the official Vertu manufacturer warranty, which protects against defects in materials or workmanship under normal use.

Warranty coverage typically includes:

  • manufacturing defects
  • hardware faults under normal use
  • authorised repair services

The warranty period and specific coverage may vary depending on the product model.

Full warranty details are included with the product at the time of purchase.

Warranty Service

If you believe your Vertu device is faulty, please contact us at:

Email: info@vertulondon.co.uk

You may be asked to provide:

  • your order number
  • the device serial number
  • a description of the issue
  • photos or video of the fault (if applicable)

Where appropriate, we will arrange for inspection, repair, or replacement in accordance with Vertu warranty procedures and UK consumer law.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement or refund in accordance with UK consumer protection law.

Device Registration and Activation

Vertu devices may include activation or registration features linked to the device serial number.

Once a device has been activated, registered or linked to a user account, it may no longer be eligible for return unless the device is faulty.

Please refer to our Returns & Refund Policy for full details regarding returns.

Aftercare and Support

Vertu devices are crafted using premium materials and are designed to provide long-lasting performance.

For assistance with your Vertu device, servicing enquiries, or general product support, please contact our customer service team.

Email: info@vertulondon.co.uk