Shipping Policy
1. Overview
This Shipping Policy applies to all orders placed through the website operated by Vertu London Ltd (“we”, “us”, “our”).
We aim to process and deliver orders as quickly and securely as possible.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully verified.
Orders placed on weekends or public holidays may be processed on the next working day.
Due to the high value of our products, additional security and payment verification checks may be carried out before dispatch.
3. Delivery Methods
We use reputable courier services to deliver orders safely and securely.
Deliveries may include:
- tracked shipping
- insured delivery
- signature required upon delivery
Tracking information will be provided once your order has been dispatched.
4. Delivery Timeframes
Estimated delivery times may vary depending on the destination.
Typical delivery times:
United Kingdom: 1–3 business days
Europe: 2–5 business days
International: 3–10 business days
Delivery times are estimates only and may be affected by factors outside our control.
5. International Shipping
We may offer shipping to selected international destinations.
Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country.
Customs clearance procedures may cause delays beyond our original delivery estimates.
6. Shipping Costs
Shipping costs will be displayed at checkout before payment is completed.
Customers will only be charged once for shipping costs, including returns where applicable under our Returns Policy.
7. Delivery Responsibility
Risk in the goods passes to the customer once the order has been successfully delivered to the address provided at checkout.
Customers are responsible for ensuring that the delivery address is accurate and that someone is available to receive the parcel if a signature is required.
If delivery fails due to incorrect address details provided by the customer, additional shipping charges may apply.
8. Lost or Damaged Shipments
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible.
Customers may be asked to provide:
- order details
- photographs of damaged packaging or products
- confirmation of delivery status
We will work with the courier to investigate the issue and resolve it promptly.
9. Contact Us
If you have questions about shipping or delivery, please contact:
Company Name: Vertu London UK Ltd
Registered Address: 111-113 Guildford Street, Chertsey, England, KT16 9AS
Contact Email: info@vertulondon.co.uk